Most claim problems come from leaving the server before renaming, renaming on a different server, or the code running out. Keep the claim page open, join as your name, wait for step 1 to tick, then rename to the code on the same server without leaving. The messages on the claim panel tell you which part to redo.
What each message means
| Message | What happened | Fix |
|---|---|---|
| Waiting to see you in a game… | We haven’t seen your name on a tracked server since you got the code. | Join a server from the server list as exactly that name and keep the claim page open. It checks every 15 seconds. |
| We can see both your name and the code at the same time | Your name and the code are both on servers at once, which looks like two players. | Rename yourself to the code instead of connecting a second time with it. |
| We saw the code on a different server | You were seen as your name on one server and as the code on another. | Rename on the same server you were seen on, without leaving. |
| We saw the code, but not you as this name on that server first | You renamed before step 1 ticked. | Change back to your name, wait for step 1 to tick, then rename to the code. |
| The code ran out | Codes last 30 minutes. | Press “Claim this name” again for a new code. |
When you can’t get a code
- “That’s the limit of 5 codes in 24 hours”
- Each account can get a few codes a day. Try again tomorrow.
- “That name can’t be claimed”
- Default names shared by many people (such as Player, UnnamedPlayer or Padawan) and names containing blocked words can’t be verified.
- “That name is already claimed by someone else”
- Another account verified it. If the name is really yours, report the claim from the name’s page during its review, or contact the site admin. See Reporting a claim.
- “You can have up to 10 other names attached”
- Each account has one main name and up to 10 aliases. Remove an alias you don’t need from My SoF2 first.
- “Open your player profile and press Claim this name there”
- Claims start from the name’s own page. Search for your name on the players page, open it and use the button at the top.
Checklist if it still won’t verify
- Your in-game name matches the page exactly, apart from colour codes and upper or lower case, which don’t matter.
- The server you’re on is on our server list. Private or LAN servers aren’t tracked.
- You stayed on the server for a few seconds as the code.
- The claim page stayed open. You can switch tabs; it keeps checking in the background.
- You’re signed in to the same account you got the code with.
Questions
My name is long and the code doesn’t fit
Your name can be just the code. Rename to SOF2MP- plus the 8 characters and nothing else.
Can I use colours in the code?
Colour codes are ignored, but it’s simplest to paste the code as it is.
I verified the wrong name
If it became an alias, remove it from “Your names” on My SoF2. If it became your main name, use “Delete my stats” on it or contact the site admin to detach it.