Stats are only recorded for time spent playing on a team, on a server on our list, under a name that’s tracked. The most common reasons for missing stats are spectating, playing under a default name like “Player”, playing on a server we don’t track, or stats split across several names. Verify your names and attach them so they count as one player.
Check these first
| Problem | Why | What to do |
|---|---|---|
| No player page at all | You’ve only spectated, or haven’t played since changing name. | Join a team on a tracked server for a few minutes, then search again. |
| Default name | Names like Player, UnnamedPlayer, Unnamed or Padawan are shared by thousands of people, so they aren’t tracked. | Pick your own name with /name in the console. |
| Server not tracked | Private, LAN or query-blocking servers aren’t seen. | Check the server is on the server list. |
| Hours lower than expected | Spectating doesn’t count as playing, and very short visits between checks can be missed. | Nothing to fix; play on a team. |
| Stats split across names | Each name is a separate player. | Attach your other names as aliases. |
| Someone else’s games on your name | Two people with the same name count as one. | Verify the name. |
| No match result or rating change | Some servers don’t publish team scores, so the winner can’t be known. | See How matches are recorded. |
| A gap in the history | If our tracker was down, that time is missing rather than guessed. | Nothing to fix. |
Colours, symbols and case
Colour codes are ignored and upper and lower case are treated the same, so those differences don’t split your stats. Other characters do: BuLLy and BuLLy! are different names.
Still wrong?
Tell the site admin which player page and what you expected to see. See Report a problem.
Questions
Can old games from before tracking started be added?
No. Stats start from when tracking began; there is no record of games before that.
Can the admin merge two names for me?
Attaching names is done by verifying them yourself, so nobody can take another player’s stats. See Main name and aliases.