Use the right tool for the problem: Report on a chat message, the report button on a name in its claim review, or Block to stop seeing someone. For anything else, such as a bug, wrong stats, a missing server or a stolen name after its review, contact the site admin on Discord. Say which page you were on and what you expected to see.
Which tool to use
| Problem | What to do |
|---|---|
| A nasty chat message | Press Report on the message. See Using the live chat. |
| Someone bothering you | Block them, and report their messages. |
| Someone claimed your name | Report it on the name’s page during its 7-day review, or report an alias at any time. See Reporting a claim. |
| Name claimed and the review has passed | Contact the site admin. |
| Wrong or missing stats | Check My stats are missing first, then contact the site admin. |
| Server missing or wrong country | See My server isn’t on the list, then contact the site admin. |
| Something broken on the site | Contact the site admin. |
| A help article or guide is wrong | Press No under “Was this helpful?”, then tell us what’s wrong. |
Contact the site admin
The quickest way is the Discord. Include:
- the link to the page with the problem
- what you did and what you expected to happen
- any message you saw, word for word
- for stats or claims: your in-game name
Never send your password or a claim code to anyone, including someone saying they’re an admin. The site admin never needs them.